Google now says controversial AI voice calling system will identify itself to humans - The Verge

"Following widespread outcry over the ethical dilemmas raised by Google’s new Duplex system, which lets artificial intelligence mimic a human voice to make appointments, Google has clarified in a statement that the experimental system will have “disclosure built-in.” That seems to mean that whatever eventual shape Duplex takes as a consumer product will involve some type of verbal announcement to the person on the other end that he or she is in fact talking to an AI.



“We understand and value the discussion around Google Duplex — as we’ve said from the beginning, transparency in the technology is important,” a Google spokesperson told The Verge in a statement this evening. “We are designing this feature with disclosure built-in, and we’ll make sure the system is appropriately identified. What we showed at I/O was an early technology demo, and we look forward to incorporating feedback as we develop this into a product.”



Duplex is not yet a working product, and Google CEO Sundar Pichai introduced it onstage on Tuesday at the company’s I/O developer conference with only a pre-recorded phone call. That demo showcased how Google Assistant could sound much more lifelike when making use of DeepMind’s new WaveNet audio-generation technique and other advances in natural language processing, all of which helps software more realistically replicate human speech patterns. For instance, Duplex is so convincingly human because Google includes ticks like “uh” and “um” and other more colloquial phrases into the Assistant’s verbal library..."



Google now says controversial AI voice calling system will identify itself to humans - The Verge